{"id":5036,"date":"2021-11-01T09:34:39","date_gmt":"2021-11-01T08:34:39","guid":{"rendered":"https:\/\/schischulestuben.com\/faq\/"},"modified":"2026-01-29T17:02:53","modified_gmt":"2026-01-29T16:02:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/schischulestuben.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Helpful for your vacation<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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questions and answers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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General questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>What are the cancellation policies?<\/span><\/i><\/div>

– Full refund if you cancel up to 31 days before the activity starts.<\/span><\/p>\n

– 80% refund if you cancel between 30 and 8 days before the activity starts.<\/span><\/p>\n

– 50% refund if you cancel between 7 days and 24 hours before the activity starts.<\/span><\/p>\n

“` Cancellations made less than 24 hours before the course begins will be charged at 100%.<\/p>\n

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Exception for children’s group courses:<\/p>\n

Free cancellation with a full refund is possible up to 24 hours before the start of the activity.<\/p>\n

In case of illness, we require a doctor’s certificate; otherwise, no refund is possible.<\/p>\n

Weather and snow conditions are not grounds for cancellation.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What are the cancellation policies?<\/span><\/i><\/div>

Our office is located right in the center of Stuben. Directly opposite is the Hotel Mondschein, and next door is a grocery store. We share the premises with Skibase Arlberg, a professional ski rental shop where you can rent skis, boots, and poles.<\/p>\n

Opening Hours:<\/p>\n

Sun – Fri 8:30 am to 12:00 pm<\/p>\n

Sat 4:30 pm to 5:30 pm<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Which levels do we teach?<\/span><\/i><\/div>

We offer everything from beginner\u2019s level to professional race techniqe in skiing. Snowboard lessons on demand. On the first day of courses you will be put into the level you have chosen when you register. If the level isn\u2019t appropriate you can of course change the levels.<\/p>\n

Nevertheless it is very important to announce the right ability when you register \u2013 to lack no skiing time.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What do participants have to bring along?<\/span><\/i><\/div>

Good mood and motivation
Complete ski equipment
Warm clothing, gloves, sunscreen, and we recommend a helmet (mandatory for children up to 16 years old).
Ski pass, which you can also get directly from our office, but is not included in the course price.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Is the skipass included in the ski school rate?<\/span><\/i><\/div>

Ski passes are not included but can be bought directly in our office.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Do beginners also need a ski pass?<\/span><\/i><\/div>

Generally, yes. Complete beginners usually don’t need a lift pass on the first day. The instructor will advise participants on purchasing a lift pass based on their progress. Point cards are also available for beginners. https:\/\/skiarlberg.at<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Do you need a reservation for group courses?<\/span><\/i><\/div>

There’s usually always a spot available in our group courses. However, during school holidays, there may be some shortages.<\/p>\n

We generally recommend registering early via our online booking system.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Do you have instructors who speak foreing languages?<\/span><\/i><\/div>

Our team is very experienced. All instructors speak English and German.<\/p>\n

If you prefer another language please contact us and we try finding a suitable instructor. This is only possible for private courses.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Do I get a refund if I don\u2019t like the course.<\/span><\/i><\/div>

Generally, you will only receive a refund if you can provide a medical certificate (for illness or injury). However, we offer several options (day passes, extensions from the third day onwards, etc.) to minimize the financial risk. Should the course not meet your expectations at all, we will only charge for the services provided \u2013 provided the participant provides a reasonable explanation.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Do I get my money back in case of an accident?<\/span><\/i><\/div>

Courses will be refunded partially. Schischule Stuben assumes no liability for accidents.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Can I use credit cards to pay?<\/span><\/i><\/div>

Yes, we accept EC-card, Visa and Mastercard.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>How does the classification work?<\/span><\/i><\/div>

We follow an international standardised classification of levels, which you can look up here [Link einf\u00fcgen]. If you register for one of our courses, you have to choose a level. Of course you can change level courses if needed. Based on experience it is getting more and more difficult day by day to adjust to a different group, since our groups become like a family fast and the groups level out at a certain niveau.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Are there also courses for half a day?<\/span><\/i><\/div>

You can only book half days as private courses either in the morning or in the afternoon.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Is it also possible to book a certain instructor for a group course?<\/span><\/i><\/div>

In principle, this is possible. However, we ask that you inform us of this request as early as possible by email. However, we cannot guarantee that we can fulfill your request.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Do ski course days have to be one after another?<\/span><\/i><\/div>

Yes, because the groups follow a certain program and learn something new every day.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>How early do we have to book a private instructor in advance?<\/span><\/i><\/div>

Due to operational reasons for ask you to book a private guide well enough in advance! If it is urgent, you can even give us a call and we\u2019ll try to find a suiteable intructor for you..<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>What about bad weather?<\/span><\/i><\/div>

Courses and private lessons take place in all weathers provided that the lifts are at work. Pre-booked lessons cannot be changed.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Where do I have to register?<\/span><\/i><\/div>

Please come to our office (opening hours, see above).<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>opening hours B\u00fcro:<\/span><\/i><\/div>

Sonntag bis Freitag: 8.30 \u2013 12.00 Uhr<\/p>\n

Samstag: 16.30 \u2013 17.30 Uhr<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Can I join a group course during the week?<\/span><\/i><\/div>

Groups start on Sunday and Monday. Intermediate skiers can join any time \u2013 provided there is a suitable group.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Are there different prices if you book 3 day and then prolonge 2 days?<\/span><\/i><\/div>

Yes. If you book single days after a 3 days course, it is a bit more expensive than a 5 or 6 days course.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Questions about courses for children<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i><\/span><\/i><\/span>At which age can children start a course?<\/span><\/i><\/div>

Our recommendation: Children ages 4 and up can participate in our full-day courses (four hours in total). There are no half-day group courses.<\/p>\n

The courses run from 10:00 a.m. to 12:00 p.m. Afterwards, there is a shared meal (note: not included in the ski course price. The meal costs \u20ac22). After lunch, it’s back to the slopes. Children can be picked up at approximately 3:00-3:30 p.m.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Can our children stay together in a group?<\/span><\/i><\/div>

We mainly from the groups according to the level. If your children or friends are the same level, please tell us that you want them skiing in the same group the very first day. We\u2019ll try our best to fulfill your wishes. If they are not the same level, the better one has to go to a lower level.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Where is the meeting place?<\/span><\/i><\/div>

Schischule Stuben\u2019s meeting place is on the beginners\u2018 slope. It is easy to find (At the beginning of Stuben, coming from Bodensee on the left hand side. Coming from St. Anton it is on the right hand side.)<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>Can parents and children join group lessons at the same time?<\/span><\/i><\/div>

Yes, our courses are designed to accommodate both children and parents. Children can be dropped off at the meeting point between 9:30 and 9:45 a.m. The children will be supervised until their parents pick them up (this should be done by 3:30 p.m. at the latest).<\/p>\n<\/div>\n\t\t\t\t\t<\/div>

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<\/i><\/span><\/i><\/span>How many children are in the group?<\/span><\/i><\/div>

Normally there are 8 children in a group. In case one of the instructors falls ill, we sometimes have to put groups together.<\/p>\n

If there are any questions left, please call us.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Helpful for your vacation questions and answers General questions What are the cancellation policies? – Full refund if you cancel up to 31 days before the activity starts. – 80% refund if you cancel between 30 and 8 days before the activity starts. – 50% refund if you cancel between 7 days and 24 hours […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-5036","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/schischulestuben.com\/en\/wp-json\/wp\/v2\/pages\/5036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/schischulestuben.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/schischulestuben.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/schischulestuben.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/schischulestuben.com\/en\/wp-json\/wp\/v2\/comments?post=5036"}],"version-history":[{"count":7,"href":"https:\/\/schischulestuben.com\/en\/wp-json\/wp\/v2\/pages\/5036\/revisions"}],"predecessor-version":[{"id":7015,"href":"https:\/\/schischulestuben.com\/en\/wp-json\/wp\/v2\/pages\/5036\/revisions\/7015"}],"wp:attachment":[{"href":"https:\/\/schischulestuben.com\/en\/wp-json\/wp\/v2\/media?parent=5036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}